Airbnb

Community Policy Manager, Safety

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Trust organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

In Community Policy, our mission is to create and evolve principled policies, informed by rigorous research and stakeholder collaboration, to enable the application of our standards and sound policy guidance. We transform our Community Policies into accessible guides for our agent and Partner teams, and collaborate with our cross-functional partners to continuously maintain and improve our policies.

As Community Policy Manager in the area of Safety on the Community Policy & Global Partnerships team in Trust, your work will help keep the Airbnb community safe through building and implementing internal policies and working with our agents to enforce them. You will work across the business and with external stakeholders to continuously evaluate and improve our policies and to handle new issues as they arise. Your work will address areas such as women’s safety, physical safety, harm prevention and global risk assessment. This role will have a direct impact on the peace of mind of millions of Airbnb customers around the world.

About you

  • You are knowledgeable and experienced in the space of creating and implementing policies and measuring their effectiveness, and have a specific and deep background on Safety issues.
  • You love solving complex problems by developing consistent rules that can be applied at scale.
  • You bring a rigorous approach to research and analysis and can clearly propose policy options and their implications.
  • You are a team player who thrives in a fast-moving environment and brings a strategic mindset and bias toward execution.
  • You are principled, precise and have strong attention to detail.

Responsibilities

  • Solve some of the most complex issues and challenges related to policies that govern and guide mutli-dimensional platforms across global communities.
  • Work as part of a global team to research and draft data-driven policies focused on the area of Safety, as scoped and prioritized with the team.
  • Foster, build, and maintain relationships with leadership of internal business verticals, including executive level stakeholders 
  • Collaborate with cross-functional stakeholders across the business including but not limited to Operations, Public Policy, Legal, Product, Communications and Business Development.
  • Serve as subject matter expert to provide sound policy guidance for time-sensitive escalations, including from Operations and company leadership.
  • Guide policy operationalization efforts in partnership with cross-functional stakeholders throughout the business.
  • Gather data and insight to inform Community Policy project prioritization.

Requirements

  • 10+ years experience in an Operations, Policy, Legal, or Trust and Safety role; exposure to safety issues and working closely with global, cross-functional partner teams .
  • A demonstrated ability to provide and propose innovative solutions to grey area situations with thoughtful recommendations for prioritization based on impact and efficacy.
  • Ability to speak confidently as a policy owner, leaning into meetings to inspire collaboration by effectively sharing your unique point of view to drive conversations forward. 
  • Demonstrated capacity for critical and analytical thinking, research, and analysis; planning for outliers and with a deep focus on the details. 
  • Ability to formulate responses quickly and accurately for various audiences in various forums.
  • Ability to work well under pressure, in a highly dynamic and fast paced organization.
  • Successful track record of working effectively with both local and globally distributed teams
  • Effective time management coupled with the ability to prioritize and ensure appropriate delivery of the most impactful/important work
  • Strong written and verbal communication skills and skilled at cross-functional collaboration, including understanding and balancing interests of various stakeholders.
  • Ability  to travel globally and regionally 

Preferred Experience

  • Experience working closely with operations teams, preferably in the Trust and Safety space
  • SQL and other basic technical skills

 

Want some tips on how to get an interview at Airbnb?

What is Airbnb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
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How to land an interview at Community Policy Manager?
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