Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:
We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
In support of the Robinhood mission, RH Money allows customers the right access to their cash and support at the right time. This role is for the Head of our Money function within the Customer Experience organization and with scope to build out the future vision of this experience. Your scope would include building a Money-CX team supporting debit card management, account servicing, fraud, risk, vendor management and disputes.
The successful candidate for this role will lead a customer-centric team focused on scaling and driving high performance and employee engagement through transformational leadership. Other key responsibilities include:
Your day to day will involve acting as primary owner and point of contact for the CX Money Operations function. You will work closely with the Head of CX, RHY Operations leaders, Vendor Manager and other leaders to ensure that the team has the staffing, tools, and training to deliver radical customer service.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).
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