Training Content Specialist

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What Airbnb is looking for in applicants

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

About Airbnb:

Founded in August of 2008 and based in San Francisco, California, Airbnb is a
trusted community marketplace for people to list, discover, and book unique travel experiences
around the world. Whether an apartment for a night, a castle for a week, or a villa for a month,
Airbnb allows people to Belong Anywhere through unique travel experiences at any price point
in more than 85,000 cities and over 190 countries. We promote a culture of curiosity, humanity,
and creativity through our product, brand and most importantly, our people.

What you’ll do

  • Collaboratively maintain core training programs and their collective collateral to ensure accuracy and efficiency in training classrooms around the globe
  • Work closely with the Global CS Training Team, the Training Programs Team,  and other SMEs to create and implement new, engaging course materials and training programs in all pertinent formats (including eLearning) 
  • Manage and prioritize training program updates and requests from internal and partner training staff
  • Follow the established schedule of training program updates, including tracking and communication of changes
  • Facilitate Train-the-Trainer sessions on source content creation, new materials, and other subjects as needed
  • Attend training sessions to gauge effectiveness of training content and design (as needed)
  • Other tasks and projects, as assigned by the Instructional Design and Content Manager (or Training Content Lead)


What you need to succeed

  • 2-3 years of training or teaching experience
  • Exceptional written and oral communication skills with an emphasis on accuracy and ability to adapt to different styles and tones
  • Fluency in English
  • Self-starter who possesses exceptional time management skills, a keen attention to detail, and the ability to troubleshoot and discover solutions to unforeseen problems
  • Strong aesthetic, design composition, and typographic abilities
  • Able to take on a steep learning curve to become accomplished in additional technologies as identified by the Instructional Design and Content Manager
  • A collaborative and learning personality, able to consider direct instruction and constructive criticism with respect to produced work
  • Able to manage multiple tasks simultaneously while consistently delivering high quality results
  • Able to work effectively with teammates who live in different time zones and cultures
  • Able to be productive while working outside of an office environment (working from home)
  • eLearning development experience (moderate to full interactivity levels)
  • Demonstrable practice writing effective copy, instructional text, audio scripts, and video scripts
  • Demonstrable, intermediate level of proficiency with current versions of Adobe Captivate, Adobe InDesign, Adobe Premiere Pro, and Adobe Illustrator
  • Proficient in the use of the Google Suite (Google docs) in a collaborative environment
  • Proficient working in an Mac environment

Want some tips on how to get an interview at Airbnb?

What is Airbnb looking for?
If this role looks interesting to you, a great first step is to understand what excites you about the team, product or mission. Take your time thinking about this and then tell the team! Get in touch and communicate that passion.
What are interviews for Training Content Specialist like?
Interview processes vary by company, role and team. The best plan is to see what others have experienced and then plan accordingly.
How to land an interview at Training Content Specialist?
A great first step is organizing your path to an offer. Check out Kiter for tools to get started!